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General Information

Generally speaking, all shipping related costs are the responsibility of the purchasing party. This includes costs related to the original package, returned item(s) and replacements that are sent out to you. Important things to make note of:

  • If E Merchant Supplies makes a mistake, WE OWN UP TO IT and make it right at our own expense.
  • We keep the rule of thumb on returns simple and reasonable: If we can re-sell it, it’s returnable.
  • All Returns must be pre-authorized and have an assigned RA number
    • ​Click “Return Policy” tab below for specific instructions and policies
    • Call us M-F 8:30am to 5:30pm ET if you have ANY questions

Our service team is ready to assist you – so please don’t hesitate to call, email!

Return Policy

Please read this policy below before requesting a Return Authorization.

  • No returns will be authorized or accepted unless prior approval has been granted by E merchant Supplies.
  • All returns must be assigned a Return Authorization (RA) number.
  • A Return Authorization must be requested within 14 days of your original invoice date.
  • Once an RA has been issued, items must be received by E Merchant Supplies within 14 days, or the RA will be invalid.
  • Only full cartons will be accepted for return.
  • Returned products must be in their original packaging and in resellable condition.
  • No obsolete goods may be returned.
  • No special items may be returned unless defective in workmanship and/or material.
  • Requests for return of items ordered in error will be subject to a 20% restocking fee (plus the cost of shipping out if such shipping cost has been paid by E Merchant Supplies). You, the customer will be responsible for arranging and paying for return freight. We recommend insuring your return shipment as we are not responsible for items lost or damaged in the return shipment.
  • If you refuse a shipment you will be responsible for the all shipping related costs (outbound & return shipping) and a 20% restocking fee.
  • E Merchant Supplies shipping error – you will be provided with a pre-paid return label to send back the item(s) and you will be issued a replacement.

If your situation is not listed in this policy or you feel you have unique circumstances; please call Customer Support at 1-800-852-0759 to discuss with us. For products that are damaged in transit please notify the carrier immediately upon receipt. If you see outward appearances of damage while receiving the goods, you may also choose to refuse delivery and notify E Merchant Supplies by email ([email protected]) or by phone at 1-800-852-0759.

Return FAQ

Q: How do I get an Return Authorization (RA) Number?
A: Contact one of our Customer Service Specialists via email or toll free phone 1-800-852-0759 during business hours (M-F 10am-7pm ET). We will issue you an RA#, as well as an email containing simple return instructions.

Q: What address do I send my return back to?
A: The return address is always listed in the BODY of the Return Authorization email you receive from us. Where you return an item to typically depends on which warehouse it was originally shipped from – and this will be specified in your RA Email.

Q: Who pays for the return shipping?
A: If an item is ordered in error, the customer is responsible for all shipping charges – both the original shipping charges and return shipping shipping charges.  If a shipment is deemed to be our error, we will determine if a return shipping label is sent, or if the items can be kept/discarded.

Q: UPS damaged my item, how can I return and get a new order?
A: Call our customer service at 1-800-852-0759  or e-mail us at [email protected] – we will manage the claims process with UPS and send out a replacement as soon as possible.

Q: My order shipped, but I need to correct the shipping address?  
A: We are happy to contact UPS for you to make address corrections. Please Note: UPS charges $12.35 for any address corrections and these charges will be passed on to you.

If its good tell others, otherwise, tell us.

4 + 1 =

Pick - Pack - Ship - Warehouse Manager

We are looking for talented & experienced Warehouse Manager, who can provide excellent service in managing and shipping on daily basis.

  • Work Experience: You should have atleast one year experience in similar role. 
  • Skills: You should be physically fit & able to lift packages up to 30lbs. 
  • Availability: Ready to relocate to any of our warehouse whenever needed. Available to work in shifts & on weekends. 
  • How to Apply: Forward us your CV @ [email protected] & we shall get back to you.

Pick - Pack - Ship - Warehouse Associate

Freshers welcomed for this role, who can provide excellent service in managing and shipping on daily basis.

  • Work Experience: Freshers can apply for this position.
  • Skills: You should be physically fit & able to lift packages up to 30lbs. 
  • Availability:  Available to work in shifts &  on weekends.
  • How to Apply: Forward us your CV @ [email protected] & we shall get back to you.

Business Development Manager - E-Commerce Department

We are looking for talented, experienced, skilled Manager who can handle our E-commerce marketing on different market place.

  • Work Experience: You Should have atleast two years of experience in similar role.
  • Skills & Responsibilities: 
    Develop optimization strategies that increase the company's website search engine results rankings. 
    Manage the expenses of campaigns, staying on budget, estimating monthly costs and reconciling differences.
    Closely collaborate with web development team to ensure best practices are properly followed throughout website content.
    Work with editorial and marketing teams to drive in content creation and content marketing.
    Take responsibility for page optimization for search engine marketing.
    Perform ongoing keyword research, discovery and optimization for new keywords to use throughout the company website and marketing materials.
    Research and implement search engine optimization recommendations.
    Create and execute link building strategy, change website architecture, content, linking and other factors to improve SEO positions for target keywords.
    Determine measurable goals that demonstrate improvement in marketing efforts.
    Monitor daily performance metrics with SEO tools such as Google analytics to understand SEO strategy performance.
    Collaborate with others within the marketing department to manage strategy.
    Write compelling and high-quality website content, including blog posts and page descriptions to improve website search results.
    Handle business & grow the business on different market place such as Amazon, Ebay, Walmart etc. 
    Create online advertisement campaigns & promote brand name. 
  • Availability: Ready to relocate to any of our offices whenever needed. Available to work in shifts & on weekends. 
  • Traveling: Position requires travelling within USA to our different offices. 
  • How to Apply: Forward us your CV @ [email protected] & we shall get back to you.

As always – we are here to help if you have questions!
Call Us Toll Free at 1-800-852-0759 (M-F 10am-7pm ET).