0 Items
Select Page
General Information

Generally speaking, all shipping related costs are the responsibility of the purchasing party. This includes costs related to the original package, returned item(s) and replacements that are sent out to you. Important things to make note of:

  • If E Merchant Supplies makes a mistake, WE OWN UP TO IT and make it right at our own expense.
  • We keep the rule of thumb on returns simple and reasonable: If we can re-sell it, it’s returnable.
  • All Returns must be pre-authorized and have an assigned RA number
    • ​Click “Return Policy” tab below for specific instructions and policies
    • Call us M-F 8:30am to 5:30pm ET if you have ANY questions

Our service team is ready to assist you – so please don’t hesitate to call, email!

Return Policy

Please read this policy below before requesting a Return Authorization.

  • No returns will be authorized or accepted unless prior approval has been granted by E merchant Supplies.
  • All returns must be assigned a Return Authorization (RA) number.
  • A Return Authorization must be requested within 14 days of your original invoice date.
  • Once an RA has been issued, items must be received by E Merchant Supplies within 14 days, or the RA will be invalid.
  • Only full cartons will be accepted for return.
  • Returned products must be in their original packaging and in resellable condition.
  • No obsolete goods may be returned.
  • No special items may be returned unless defective in workmanship and/or material.
  • Requests for return of items ordered in error will be subject to a 20% restocking fee (plus the cost of shipping out if such shipping cost has been paid by E Merchant Supplies). You, the customer will be responsible for arranging and paying for return freight. We recommend insuring your return shipment as we are not responsible for items lost or damaged in the return shipment.
  • If you refuse a shipment you will be responsible for the all shipping related costs (outbound & return shipping) and a 20% restocking fee.
  • E Merchant Supplies shipping error – you will be provided with a pre-paid return label to send back the item(s) and you will be issued a replacement.

If your situation is not listed in this policy or you feel you have unique circumstances; please call Customer Support at 1-800-852-0759 to discuss with us. For products that are damaged in transit please notify the carrier immediately upon receipt. If you see outward appearances of damage while receiving the goods, you may also choose to refuse delivery and notify E Merchant Supplies by email (sales@emerchantsupplies.com) or by phone at 1-800-852-0759.

Return FAQ

Q: How do I get an Return Authorization (RA) Number?
A: Contact one of our Customer Service Specialists via email or toll free phone 1-800-852-0759 during business hours (M-F 10am-7pm ET). We will issue you an RA#, as well as an email containing simple return instructions.

Q: What address do I send my return back to?
A: The return address is always listed in the BODY of the Return Authorization email you receive from us. Where you return an item to typically depends on which warehouse it was originally shipped from – and this will be specified in your RA Email.

Q: Who pays for the return shipping?
A: If an item is ordered in error, the customer is responsible for all shipping charges – both the original shipping charges and return shipping shipping charges.  If a shipment is deemed to be our error, we will determine if a return shipping label is sent, or if the items can be kept/discarded.

Q: UPS damaged my item, how can I return and get a new order?
A: Call our customer service at 1-800-852-0759  or e-mail us at sales@emerchantsupplies.com – we will manage the claims process with UPS and send out a replacement as soon as possible.

Q: My order shipped, but I need to correct the shipping address?  
A: We are happy to contact UPS for you to make address corrections. Please Note: UPS charges $12.35 for any address corrections and these charges will be passed on to you.

If its good tell others, otherwise, tell us.

5 + 15 =

Business Development Manager

Business Development Manager needed at EMerchant Supplies in Stone Mountain, GA to act as subject matter expert on EMerchant’s products and services and utilize communication and public relations skills to effectively explain EMerchant services and products to our key customers and the public.

  • Develop and maintain the company’s corporate image using logos and
    advertising brochures on different platforms such as Amazon, Walmart, Ebay, Facebook etc.
  • Design and edit promotional publications such as brochures and promote business thro0 ugh ad campaigns on all online platforms to maintain the favorable public image of EMerchant’s agenda and accomplishments. Analyze the organization’s objectives, promotional policies, and needs to build public relations strategies that influence public opinion and promote products, ideas, and services.
  • Develop, implement, and maintain crisis communication plans and public relations strategies and handle customer relation issues through Emails, Chats and Calls. Identify key customers for EMerchant and determine best way to reach them. Keep website maintenance, hosting, marketplace integration, social media integration. Devise advertising and promotional programs and materials for our services and promote leads on social media and marketplace, and proactively notify customers with product alerts.
  • Collaborate with company President to identify trends and evaluate advertising to determine whether it is in sync with EMerchant’s public relations efforts.
  • Update and maintain inventory and product sales details on all ecommerce
    platforms and create weekly and monthly sales reports.
  • Facilitate claims for the products damaged or lost. Expand sales for new and existing customers by creating promotions.
  • Develop excellent working relationships with the key individuals within the customer’s operational team.
  • Work Experience: Requires 2 years of experience involving website handling, digital marketing, business
    management, adobe photoshop and content writing (communications).
  • Availability: Travel - Up to 10 % (within USA).

Pick - Pack - Ship - Warehouse Manager

We are looking for talented & experienced Warehouse Manager, who can provide excellent service in managing and shipping on daily basis.

  • Work Experience: You should have atleast one year experience in similar role. 
  • Skills: You should be physically fit & able to lift packages up to 30lbs. 
  • Availability: Ready to relocate to any of our warehouse whenever needed. Available to work in shifts & on weekends. 
  • How to Apply: Forward us your CV @ emerchanthelpdesk@gmail.com & we shall get back to you.

Pick - Pack - Ship - Warehouse Associate

Freshers welcomed for this role, who can provide excellent service in managing and shipping on daily basis.

  • Work Experience: Freshers can apply for this position.
  • Skills: You should be physically fit & able to lift packages up to 30lbs. 
  • Availability:  Available to work in shifts &  on weekends.
  • How to Apply: Forward us your CV @ emerchanthelpdesk@gmail.com & we shall get back to you.

As always – we are here to help if you have questions!
Call Us Toll Free at 1-800-852-0759 (M-F 10am-7pm ET).