Dont worry about it. Standard shipping is FREE…

If you have used our website search and/or our Search Option, and are not finding exactly what you need, please call us toll free at 1-800-852-0759 – we are MORE THAN HAPPY to assist you! Typically we will ask for the Make and Model Number (ie. Star TSP143-LAN) of the machine/printer you are using, or a description of the product needed. Our knowledgeable service team will provide you with information about the Thermal or Non Thermal Paper Rolls that match accordingly. At this point, you can either complete your transaction online or have one of our friendly team members complete the order for you!

Payment is fast, simple and hassle-free. Choose from these convenient options:

• Available For All: Charge to your PayPal®, MasterCard®, Visa®, Discover® or American Express® card.

With a variety of ordering methods to choose from, it’s easy to order your way.

• Phone: Call Toll Free 1-800-852-0759 to speak to a Customer Service Representative, Monday thru Friday from 10 AM to 7 PM EST. You may leave your order on the customer service voicemail at anytime – we pick up all messages in a timely manner, and will confirm all orders within the business day.
• E-mail: sales@emerchantsupplies.com 
• Internet: You are here… Why not place your order now at EMerchantSupplies.com – registered users can Order by Previously Ordered Items, Quick Re-Order of prior orders and lots of other easy to use functions.

One box of any product is our minimum, unless otherwise specified. Our item detail pages tell how each product is boxed. Products must be ordered in full box quantities.

Please read the policy below before requesting a Return Authorization.

• No returns will be authorized or accepted unless prior approval has been granted by E Merchant Supplies.
• All returns must be assigned a Return Authorization (RA) number.
• A Return Authorization must be requested within 14 days of the original invoice date.
• Once an RA has been issued, items must be received by POS Supply within 14 days, or the RA will be invalid.
• Only full cartons will be accepted for return.
• Returned products must be in their original packaging and in resellable condition.
• No obsolete goods may be returned.
• No special items may be returned unless defective in workmanship and/or material.
• Requests for return of items ordered in error will be subject to a 20% restocking fee (plus the cost of shipping out if such shipping cost has been paid by E Merchant Supplies).  You, the customer will be responsible for arranging and paying for return freight. We recommend insuring your return shipment as we are not responsible for items lost or damaged in the return shipment.
• If you refuse a shipment you will be responsible for the all the shipping costs (including outbound and return shipping) and a 20% restocking fee.

E Merchant Supplies shipping error – you will be provided with a pre-paid return label to send back the item(s) and you will be issued a replacement.

If your situation is not listed in this policy or you feel you have unique circumstances; please call Customer Support at 1-800-852-0759 to discuss your situation. For products that are damaged in transit please notify the carrier immediately. If you see outward appearances of damage while receiving the goods, you may also choose to refuse delivery and notify E Merchant Supplies by email (sales@emerchantsupplies.com) or by phone at 1-800-852-0759.

E Merchant Supplies guarantees its products to be free from defects in workmanship or materials. Our sole obligation will be to replace any product within 30 days of invoice date. Defective product returns that prove through testing not to be defective are subject to a minimum 20% processing fee.  See More Info on our Returns Information Page

We do have an Auto Re-order Program. Please contact us at 1-800-852-0759 for more details.

Of course. E Merchant Supplies is always striving for new ways to minimize our environmental impact while maintaining superior customer service. One initiative we have taken is to encourage our customers to sign up for our E-billing option. Please contact us for more details.

You have two options for tracking your order:

1. Log into “My Account” on our site – Here you have powerful tools to manage account info, orders and tracking.
2. Go to the UPS website. Type in the tracking number from your invoice and track your order.